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The small print — V

Shipping

How a book gets from the press to your door, how long it takes, and what happens when it doesn't.

Revised 7 August 2026

  1. I.Where we ship

    We ship hardcovers domestically within Pakistan and to most international destinations. If we cannot reach your address, checkout will say so before you pay rather than after.

    Digital editions and audiobooks have no geography — they are available anywhere you can sign in.

  2. II.When it leaves us

    Orders are dispatched within 2–3 working days of payment clearing. Translations and print-on-demand editions are made to order and take longer; the page for each says how long before you buy.

    You get an email when the parcel is handed to the carrier.

  3. III.How long it then takes

    Delivery estimates come from the carrier, and they are estimates, not promises. Weather, customs and public holidays all move them.

    If a parcel is significantly overdue, write to info@romanreads.com and we will chase it. Please give it a few days past the estimate first — most late parcels are simply late.

  4. IV.Tracking

    Tracked services carry a tracking number, sent in your dispatch email. Tracking sometimes lags behind the parcel by a day — an unmoving number does not necessarily mean an unmoving box.

  5. V.Customs, duties and import tax

    International orders may attract import duty or tax when they arrive in your country. These are set by your government, collected by the carrier, and payable by the recipient. We cannot calculate them in advance or absorb them.

    A parcel refused at customs and returned to us is refunded less the outbound and return postage actually incurred.

  6. VI.Getting the address right

    We ship to the address you enter at checkout, exactly as you enter it. Check it before you pay — once an order is dispatched we cannot redirect it.

    If a parcel comes back to us because the address was wrong or nobody collected it, we will refund the book but not the postage, and we will happily send it again to a corrected address for the cost of new postage.

  7. VII.Lost or damaged in transit

    Until a parcel is delivered to you, the risk is ours. If it is lost, we will replace it or refund it.

    If it arrives damaged, tell us within 48 hours with a photograph — see Refunds & Returns.

  8. VIII.Digital delivery

    Digital editions and audiobooks appear in your library as soon as payment clears. There is no waiting and no postage.

    If one has not appeared within a few minutes, check the email address on your account first, then write to info@romanreads.com.